What is the first step in handling a medical emergency in the office?

The first step in handling a medical emergency in the office is to assess the patient's condition and call for emergency medical help if needed. This action is crucial because it allows the medical administrative assistant to quickly determine the severity of the situation. By assessing the patient's condition, the assistant can gather important information on whether immediate medical attention is required, what symptoms are present, and how to provide or facilitate the necessary care until professionals arrive.

Taking this step ensures that any critical time is not wasted and that appropriate actions can be taken based on the patient's needs. This assessment might involve simple observations, such as checking for responsiveness, breathing, or excessive bleeding, and can directly influence the outcome for the patient.

Additionally, while other options such as administering first aid or asking other staff members for assistance may be necessary components of the response, they follow the initial assessment phase. Calling the patient's family is also important but typically occurs after emergency services have been contacted if the situation warrants. Thus, assessing the situation is foundational in prioritizing what must happen next.