What is the appropriate action if a patient requests to see their medical records?

When a patient requests to see their medical records, it is essential to verify their identity first. This step is crucial to maintain the confidentiality and privacy of patient information, as medical records contain sensitive information that should not be disclosed to unauthorized individuals.

Once the patient's identity is confirmed, the healthcare provider must then provide access to the records following the established office policy. This policy typically aligns with legal requirements, such as the Health Insurance Portability and Accountability Act (HIPAA), which governs the protection of patient information and sets forth the procedures for accessing medical records.

By adhering to these protocols, the practice ensures compliance with legal standards while also respecting the rights of patients to access their own health information. Thus, this approach balances patient autonomy and legal obligations.